the South Amherst Branch is AWESOME!All the girls there are so helpful!Does not matter what time or day I go in there all of the girls are smiling and happy!They always go above and beyond with my banking needs!This is how a credit union should run!!These girls are so dedicated to the customers that bank here!We would never leave this branch!
Thank You South Amherst!
@Laura Shupe We're so happy that you're happy! Thank you for the kudos! We will share with the wonderful staff in South Amherst.
Karen is awesome!!! Just when I thought I had no way out of a bad financial decision I made, she came to my rescue with a suggestion that worked out great. I can breath easy knowing my credit union has a staff who is knowledgeable, friendly and professional in handling my needs. Thank you Karen for everything!!!!!
I want to thank Jenny, Melissa and Jovan at the Wellington branch for making my first credit union experience a great one! Keep up the fantastic work!
Words cannot express my great appreciation for the help I received from Randa Parsons at the Emerald Pkwy Branch. This young lady went above and beyond my expectations. I will highly recommend her and this branch wherever I go. As a matter of fact I already did! Thank you so very much Randa any and all future car, house purchases you know I'm coming to see you!
Carol M. Lewis
I would like to thank Ginny at the Oberlin branch for all her assistance over the past years. She always has a smile when you come into the credit union. Ginny is the main reason we stayed with FFCCU after the merger.
I would like to give a big thank you to Rebecca at the Broadview Hts. branch. She closed my auto loan for me & took the time to make sure I understood the whole process. I truly appreciate someone who goes above & beyond to make sure everything is right & Rebecca is one of these people. Thank you again!
Mary R Walkos
We would like to thank Shawn at the Broadview Heights location for helping us with our auto loan. We had an issue getting in contact with another agent, called Shawn and she was able to assist us immediately without setting an appointment! It was a Saturday morning, we arrived at noon and the closing time was 12:30pm. Shawn continued to help us past normal business hours until everything was finalized. Amazing service and that's something companies cannot buy. Thanks Shawn!!!
Glen & Shaunese
I would like to give a very sincere thank you to Beth, who processed my name change. I am always hesitant in face-to-face dealings because I am gay, and don't want to feel discriminated against for getting married. I was treated with BEYOND the utmost respect and professionalism. I am so pleased to be a member here, and because of Beth, we are considering moving our entire savings here. Thank you!
A BIG thank you to Margaret @ Emerald for always going above and beyond. She always has a genuine smile on her face and helps with any and all issues and concerns we have with our accounts. Hats off to her as she is a wonderful asset to Fire Fighters Community Credit Union :)
My girl Ginny is THE BEST! She's always ready with a smile when I come through the door. She is always helpful and she never bats an eye when I've forgotten my account number for the one millionth time! Ginny is fantastic!
I know when I go into the Oberlin Branch Ginny will always be there with a friendly greeting. I can always count on her to take care of any matter or business that needs to be dealt with. Friendly, professional, and always helpful!
I go to the Oberlin branch a lot & today they had cookies & candy & water. It was a nice added touch & i appreciate it. Thanx Ginny
I just want to thank Randa at the Emerald Branch for all the assistance she provided me this week. She went above and beyond and was polite and friendly. I would recommend Randa and the Emerald Branch to anyone. Thank you so much Randa!!!!
I want to thank Beth for the help with my loan and for being such a fun person, I love coming to the credit union and seeing and talking to Beth. She knows my family and all of our names when we walk in. She treats my grandson extra special. I also want to say Kelsey is a great addition to North Ridgeville.
I wanna give thanks to all the girls at Emerald Pkwy. in Cleveland especially Maria T. She knows me by name n she help me with problem I might have.. Kudos too all !!!
@ruben davila thanks for sending some Kudos out for our Emerald Parkway Branch located by the Cleveland Airport. Maria is an awesome teammate and we'll be sure to pass this along to her. Thanks for being a member of FFCCU!
Alison at the Broadview Heights Branch is a real pleasure to work with, even though I'm not a member (my credit union is in another state) she is always polite and treats me with respect. Thanks Alison.
@JES Thank you for complimenting Alison, this will make her day. We're always happy to serve members, even those from out of state. It's great that you're taking advantage of Co-Op Shared Branching. Hope your trip to OH was a good one and thanks again for stopping by. Maybe we'll see you again soon.
Mary is the best person we could have received at the North Ridgeville FFCCU branch. She learned my name right away, she knows my grandson who also has an account. Angie is very polite and friendly also. Beth, who floats between branches, is wonderful and so personable also. When Mary and Beth are together at North Ridgeville it is soooooo much fun to come in and talk with these Ladies and to do business with them as well.
@onebadnana Thanks for sharing this wonderful compliment! We're glad that we've been able to make banking fun! We hope to see you at the North Ridgeville Branch again soon!
@onebadnana we are so glad that you can say banking is "fun" with our teammates. That's the way it should be! Thank you for the lovely compliment.
Margaret at the west side branch was great finishing up my new motorcycle loan for me and we had a good time too
Thank you Margaret
Also sent me a email reminding me to make sure I adjust my direct deposit for the new loan
@John and Cindi Thanks so much for being a member and for giving Margaret some Kudos! She is definitely a great asset to have on our team!
I was BEYOND impressed and satisfied at how helpful Karen Boyce was in getting my issue with Gateway One lending resolved. I mean seriously, I was blown away at the level of customer service that was provided. She really went above and beyond.
@Anthony Thank you so much for giving Karen Boyce Kudos. She does a fantastic job for us in the Member Contact Center and we're so happy to hear that you've experienced our awesome member service!
KUDOS to Tomesha at the Lagrange office. You always have a smile and are very helpful. Makes coming into the branch a pleasure.
@jp Thanks, JP! Tomesha is a great teammate and will be so happy to get your Kudos! Have a great day!
Thank you FFCCU and ESPECIALLY Rebecca Dudich at the Broadview Heights Branch. She is very much a asset for being professional, friendly, and just so helpful with all the "more than too many" questions I asked Her about my car loan. Being this purchase was the largest other than my home, she answered and was helpful making the application very smooth and easy. UNLIKE other financial establishments such as Key, PNC, and Chase Bank where they DON'T know you by name and your just a number, FFCCU actually cares. It is so nice to be greeted by staff who know you by name and are friendly. And for this reason, I will be disassociating myself with my other banking sources. I advise all who read this pass the word along and do the same. Thank you again Rebecca, and all the staff associated with my loan making me feel like family, and a person.......:-))............Vincent S.
@Vincent S Thanks for the kind words, Vincent! We passed your kudos along to Becky and it sure made her day. We are so glad you have found a home here at FFCCU. Please let us know if there's anything else we can help you with!
Thank you Janet S. At willoughby, ohio branch!!!! You were so kind and took the time to explain every detail. You made sure I understood everything and had a wonderful personality. I know if I have questions, I will feel comfortable going to you for help!! Thank you again!!!
I love visiting my FFCCU because I'm always greeted warmly, even if I am having an off day. The tellers know me by name, and are more than willing to help me with anything I need. Thanks to them, I didn't close my account when I found out my favorite furniture at their branch was being removed. Keep up the great work, Wellington!! You are appreciated!
My daughter is heading off to college at Bowling Green State University in the fall and I just found out there is a free ATM on campus for her to access her FFCCU account! So excited! Thanks FFCCU!
@KR Yay! This is one of the many reasons we love Shared Branching and the ATM Network! Don't forget she can also use our Mobile App, Online Banking and e-Alerts/Text Alerts to have 24/7 access to her account even when she's away from school. Best of luck to her at BGSU!
Angie has been a BIG help to me this past year! I've had lost and stolen debit cards, loan questions, account questions and more and she is always there with a smiling face to help. I use to go to the LaGrange branch and have to wait for a while for someone to help me and only few were friendly. But now that I've moved to Elyria and the North Ridgeville branch is right around the corner I have enjoyed Angie's fast and friendly services. Thank you Angie!
@CristinM We're so happy to have you and that Angie has been a great help to you! And even better is that you have a convenient location nearby!
Angie at the north Ridgeville branch is always so happy and helpful. She makes paying my car payment a great experience!
@HannahMarie thanks for the Kudos! We will pass your message along to Angie, she will be thrilled to hear this! Thanks again for your continued support--we're lucky to have you in our FFCCU family!
Tawonda is a great asset at the Lagrange, OH branch. This branch is so friendly and courteous and always know me when I walk in the door.
@Jessica E glad to hear! Thanks for the awesome Kudos!
Thank you Mija, for always being so kind and courteous! This bank is so nice and they know you when you walk through the door!
@KyleMD we love hearing from you! Thanks for your kind words about Mija and FFCCU! Hope you have a great week!
I had an urgent loan issue that required immediate attention and Ginny at the Oberlin branch and Katie at the Lagrange office handled the matter sooner than I could have imagined. Ginny even worked through part of her lunch break to take care of all the paperwork. Thank you very much.
@Alan T Thanks so much for your awesome kudos! We're glad you were able to get the help you need from Ginny and Katie!