Randa Parsons at the Emerald Branch has been soooo helpful these past 2 weeks as we traded in a car, bought a new one, cancelled extended warranty, looked for new extended warranty, what a chore.
I could never have navigated to all this without her help. Always pleasant, always happy to help.
@Pat Deighton congratulations on your new car! We try to be helpful and we'll be sure to let Randa know that you appreciated her assistance. She is a rockstar.
Sumintra Singh is a treasure and a great asset to Firefighters Community Credit Union. Always ready to help and very friendly. Thank you for such great customer service.
LeeAnn was absolutely amazing! She was very helpful and prompt. I really appreciate excellent customer service, and LeeAnn is the EPITOME of that! Thanks LeeAnn!
@Deandre Moore Thank you for those kind words! We'll be sure to share this with LeeAnn.
March 03. 2017- Kudos to Megan!!!
FFCCU truly has wonderful customer/family service, I just had the best service and some things pointed out to me about my credit that will be a huge benefit to myself and my family.
The people here, Megan especially, helped me so much today and pointed me to the right resources with as much information as she could give me and I truly appreciate it!
@Moni94 That's awesome. We love helping people and making a real difference for them. Thanks for visiting and we'll be sure to share this with Megan.
I want to give high kudos to all the young ladies in the N. Ridgeville Office, especially Cinda , Kelsie, and all of the tellers, I have dealt with. The are always so bright and cheerful, even on Monday mornings, always greeting me with a smile and friendly "Hello!".
On Thursday, March 2, 2017, Cinda provided me with great assistance in setting up a separate checking account after my divorce, her empathy and compassion greatly assisted in the transition from a joint account with my ex-wife to setting up a separate checking account for myself. She was very helpful in setting it up and also explaining all the benefits currently available through GCCU, that have improved greatly since we first set up our joint account many, many years ago (back when the only office was located in Cleveland.
After my divorce I set up an account at a neighboring bank to where I was living, but have now returned to GCCU where I've always been more than satisfied with GCCU service. An with the N. Ridgeville office, though Its not as convenient as my current bank (which is within a short walking distance from my apartment), the N. Ridgeville Office is still very convenient.
@David Igneczi we're so glad you're back! Thanks for this wonderful compliment. We'll be sure to share this with the North Ridgeville team. We do offer online/mobile banking and a FREE app for iPhones and Droids which may be even more convenient for you. For instance, with the App you can deposit checks right form home! Check it out and let us know if we can help answer any questions. https://www.ffcommunity.com/productsservices/247-access
We look forward to seeing you again soon.
I would like to thank Karen Wiens for helping me out whenever I call for assistance with my Credit Union needs . Karen is always prompt and provides excellent service. I hope the FFCCU Knows what a great employee they have. Give her a raise. $$$
@58954105400235595 thanks for sharing this Ray. Karen is awesome and we'll be sure to pass this along.
OMG, Where do I start, Sumintra Singh is the best! Every time I need something or just need to run ideas past her, she is always willing to help. She never seems too busy to answer any of my millions of questions and never gets upset when I change directions in a middle of the deal. I know that she is someone I can always count on and provides well received professional guidance. She always returns phone calls and emails right away so there is never any downtime with Ms. Singh. She is truly an asset to FFCCU. Mannie S. Saini
@Mannie Saini we're all about serving our members! Thanks for sharing and we'll be sure to tell Sumintra.
Heather provided me with excellent service this morning. She was very professional with a situation that was very frustrating and she made it a very smooth process. She provided me with Superb customer service
I tried registering my new debit card and what ever I did wrong I got access blocked. I cannot physically make it to the actual office today so I went online and Karen was so helpful. She got my card activated for me. She was very efficient. I appreciate her help so much. She is an asset to the credit union.
@ADunne we're glad Karen was able to help you. She and the other teammates in the Member Contact Center love to chat with our members online or on the phone. We'll be sure to let Karen know that you were happy with her service. Thanks for being a member of FFCCU.
I want to thank Ginny and Vee for always doing a great job every time I see them. Always friendly and helpful.
@GKroll thanks for sharing!
I don't have a direct comment for one specific employee, but I want to give a huge thank you to everyone at the Emerald Parkway branch for simply being friendly every time I've walked in. Our family has been with FFCCU for roughly 5 years now, just opened my savings last year about this time. I'm very impressed with your staff at this location, I hope they don't go anywhere else! They really treat you like we're family!
@RMahonSugalski Thanks! Members matter and we mean that! So happy to hear you're enjoying the Emerald Parkway Branch. We'll be sure to pass this along to the team!
Thanks to Karen for her quick response to my question on CHAT and for her help in transferring funds! Reps are always very friendly and helpful.
I wanted to give a huge thank you to Margaret helping me get a auto loan in record speed. I showed up without an appointment for an out of state auto loan and she handled it like a champion. I couldn't be happier.
@NewTruck congratulations on your new vehicle! We're happy to hear that you enjoyed working with Margaret. We try to make things as easy as possible for our members and love that you took the time to share this feedback. Thank you!
I would like to give a kudos to Brenda Monaco on her behalf of helping me Open a traditional IRA in which I was told unimportant info from another Rep.. She was prompt and very Efficient in straightening out the Issue..She stirred me in the right direction in which she had done the first time I went to her.. Thank you Brenda!!!
Pamela was great in this "Live Chat" feature. Definitely efficient and quick. It's nice to be able to talk to a real person instead of a voice prompt. Keep up the great work!
@rach_starfire We're so glad you were able to take advantage of LiveChat!
Heather was an excellent, prompt and attentive representative through your 'Live Chat' feature. Thanks for kicking butt!
@maddyzero That's for the kind words. Keep being awesome!
@danidubs80 It's great to hear you're taking advantage of our LiveChat service! We hope you'll keep it in mind the next time you need to contact us.
I would like to thank LeAnne, for all of her help and patience in answering my questions. She was so kind! Thanks!!!
@KatieMcC Thanks for giving LeeAnn Kudos, Katie. We'll let her know you had a great experience!
Would like to thank Leann for being so helpful in answering my questions today!! keep up the fantastic work! Happy New Year!!!!
@jmm1009 Happy New Year to you too! Keep us in mind in 2017.
@Frank McDonall Happy New Year, Frank!
My husband and I just recently joined FFCCU. Margaret Gilbride of the Grayton rd office was awesome in helping us refinance our equity and car and bike loans. She went above and beyond to help everything go smoothly. Always pleasant and willing to help us transition from a different bank. I highly recommend her and hope she gets the recognition she deserves. Kudos to Margaret!!
From the Millers
@Miller16 Welcome Miller family! We're glad your transition is going smoothly!
Pamela was awesome i just recently joined the credit union and i must say I have never been so impressed as I am with their customer service
@YolandA Davis We're so pleased to hear that you're having a great experience so far! Happy Holidays!
Happy Holiday to all that work at the Willoughby branch. Everyone that we have dealt with have all was been pleasant and very helpful I really like Valerie she has been sweet always has a very pleasant smile and greets you which make you feel special. Again great job to all. Happy Holidays to everyone.
From the Doley's
@Annette01 Have a blessed holiday season!
Thanks Heather for going above and beyond to point me in the right direction!!! I really appreciate you taking the time to dive a little deeper to make sure I will get the assistance I need.
@wsimms We're always here for you!
Sumintra Singh is the best! She was extremely helpful with our equity loan. What the world needs now is more people like her! P.s. the rest of the North Ridgeville branch are pretty wonderful as well.
@jjrothgery We couldn't agree more!
@jjrothgery Yes! Come see us again soon!
Karen Is AWESOME!!!! She helped me get access to my new account because I didn't save my information after signing everything electronically and she got my account all set up for me.... KUDOS Karen Thanks so much!!!
@YolandA Davis We're glad you were able to take advantage of our digital services, Yolanda!
I want to thank sumintra for opening up checking account and it's a very good credit too join and team have very good customer service excellent service thank you sumintra I might be over there for Christmas account there too.
@Frank McDonall Come on by and see us soon, Frank. Happy Holidays.